IMAC Services – Install, Move, Add, Change – A One-Stop Solution for Changing Business Needs

Published: 14th February 2012
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The world of information technology is marked by rapid and relentless transformation, with system upgrades and reconfigurations, the frequent modification of IT systems, and physical relocation of equipment to meet operational demands – just to name a few. This is perhaps why organisations across the globe are looking for comprehensive solutions that can help them deal with the constant evolution in the IT sector, in a systematic and cost-effective way.

‘IMAC’ denotes the four primary needs of the IT service sector, namely: Installations, Moves, Additions and Changes. With more and more businesses focusing on building a sturdy and efficient IT infrastructure, the need for IMAC services is being increasingly felt across international markets.

Here’s a look at the individual components of IMAC services and how each one of these can be implemented to increase your organisational output.

INSTALL

The term refers to the identification and installation of various devices such as: desktops, printers, laptops, servers, modems, motherboards, monitors, scanners, switches etc. The process involves the installation, customisation and configuration of various hardware devices in the local network, to ensure optimum productivity and yield.

The primary devices are first connected to the peripheral system and checked for any operational issues related to installation or transmission of data. Once the desired output is achieved, training is provided to clients to help them attain maximum functionality without needing any unnecessary support or incurring any additional costs.

MOVE

Relocating from one site to another can involve a lot of complexities, especially when it involves shifting hardware equipment and devices. IMAC services can help you relocate and transfer your entire IT infrastructure to a new location, in a systematic, safe and efficient manner.

This involves the severing of connections, uninstalling all devices and systems, ensuring proper packaging of all the devices and transporting them to the new facility or location. The service also includes functional testing, packaging, logistics management and final installation of the systems and devices ensuring a smooth transition and reducing or eliminating downtime for all affected staff.

ADD

To keep pace with the advancements in the IT business world, infrastructure must be constantly upgraded. IMAC solutions can help you with the addition, upgrading and enhancement of new hardware, including accessories such as disk drives, monitors, servers etc. This also encompasses upgrades to entire software platforms or the simple addition of a new set of software.

An important point to focus on when implementing additions within IMAC services is to ensure it improves the performance of the system to maximise the output of your business unit. The hardware solutions consist of translating the needs of clients and delivering the most cost-effective and efficient solutions, while the software upgrades deal with installation, training and documentation.

CHANGE

‘Change’ services would particularly involve hardware or software modifications/replacements. This is usually required when a device or system becomes worn out and starts performing erratically. Whether an organisation needs just one or two pieces of hardware replaced or a complete system revamping done, flexible and agile IMAC services can help.

The process can sometimes include system upgrades, configuration changes, data backup and recovery. Successful implementation of changes can stabilise an environment, allowing work to shift from reactive firefighting to more a proactive mode, focused on eliminating the root cause and prevention of problems.

Break-Fix Model – An Extension of IMAC Services

The various components of IMAC are actually an extension of a company’s Break-Fix services. These services focus on diagnosing, identifying and correcting different hardware-related problems faced by an organisation. As a part of the Break-Fix service model, a qualified and experienced team of technicians is dispatched onsite to carry out repairs and maintenance on equipment and installed hardware.

The need for Break-Fix services is growing as organisations of all sizes endeavor to keep their infrastructure costs low, and attempt to make do with aging equipment and parts. A survey conducted by OnForce shows that 65% of all work orders carried out in 2010 were for diagnosis, equipment repair and parts exchange.

With figures so high there is a renewed focus on the break/fix service front. Vendors such as Allied Worldwide are focusing at the varying requirements in this sector, building strategies and reworking their delivery structure to optimise response and resolution time for break-fix services.

Install, Move, Add & Change Solutions from Allied Worldwide – A Close Look at the Advantages

  • Fixed costs ensuring transparent and tight budgetary control

  • Reduced implementation time

  • Scalable resource deployment regardless of project size

  • Consistent and predictable service outcome

  • Improved Return on Investment

  • Single point of contact for service and accountability

  • Reduced business complexities and on-time installation of hardware


Allied Worldwide's IT Consulting services are based on ITIL-best practices and proven methodologies. You can read more about how Allied's European Support Services have helped a major television network achieve significant increase in their ROI and user satisfaction ratio. Our IT support services are fast, cost-effective and secure.


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